Job Description
Join our award-winning customer experience team in Columbus! We're urgently seeking passionate Customer Service Representatives to deliver exceptional support to our growing client base. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment with rapid advancement opportunities.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Identify upsell opportunities to enhance client relationships
- Contribute to process improvement initiatives
Qualifications
- Minimum 1 year customer service experience
- Exceptional verbal/written communication skills
- Proficient in CRM platforms (Salesforce preferred)
- Strong problem-solving abilities
- Ability to multitask in fast-paced environments
- High school diploma or equivalent required
- Flexible availability including evenings/weekends