Job Description
Join our award-winning team as a Customer Service Representative in sunny San Diego! We're urgently seeking empathetic professionals to deliver exceptional experiences for our diverse clientele. Enjoy a modern downtown office with flexible scheduling, comprehensive benefits, and career growth opportunities. If you thrive in fast-paced environments and possess stellar communication skills, this is your moment to shine!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and refunds while maintaining accurate documentation
- Collaborate with technical support to troubleshoot complex product issues
- Identify upsell opportunities to enhance customer lifetime value
- Maintain detailed CRM records and follow communication protocols
- Contribute to team training initiatives and process improvements
Qualifications
- Minimum 2 years customer service experience in high-volume environments
- Proficiency in Zendesk, Salesforce, or similar CRM platforms
- Exceptional written/verbal communication in English and Spanish
- Proven ability to de-escalate sensitive situations professionally
- High school diploma; college degree preferred
- Available for rotating weekends and occasional overtime
- Typing speed of 50+ WPM with 95% accuracy