Job Description
Join our award-winning customer experience team as a Customer Service Representative! We're seeking passionate communicators to deliver exceptional support to our diverse client base. Enjoy a collaborative environment with comprehensive training, career advancement opportunities, and competitive benefits including health insurance and retirement plans. Our Austin headquarters offers modern amenities and a culture that values employee growth and innovation. If you thrive in fast-paced settings and want to make a real impact, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and product issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce while maintaining confidentiality
- Collaborate with technical teams to escalate complex issues and ensure timely resolution
- Meet/exceed performance metrics including CSAT scores, handle time, and first-contact resolution
- Participate in ongoing training to master new products and service protocols
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service or call center experience
- Proficient in CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills with neutral accent
- Strong problem-solving abilities with multitasking aptitude
- Ability to work flexible shifts including evenings and weekends
- Must pass background check and pre-employment assessment