Job Description
Join our award-winning customer experience team in Minneapolis! We're seeking passionate individuals to deliver exceptional service while advancing their careers with industry-leading training and growth opportunities. Enjoy a modern downtown workspace, comprehensive benefits, and a culture that values your contributions.
Why Nexus Solutions?
• Industry-leading onboarding program
• Clear career advancement paths
• Health/dental/vision coverage
• 401(k) with company match
• Paid time off & holidays
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and account modifications with precision
- Collaborate with technical teams to resolve complex issues
- Maintain detailed customer records in Salesforce CRM
- Identify upsell opportunities based on customer needs
- Contribute to process improvement initiatives
- Maintain 30+ calls/day productivity standard
Qualifications
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- High school diploma or equivalent
- Available to work evenings/weekends (12-hour shifts)
- Strong problem-solving abilities
- Basic knowledge of MS Office Suite