Job Description
Join our award-winning customer experience team at Nexus Solutions Group! We're seeking passionate individuals to deliver exceptional support to our diverse client base. As a Customer Service Representative, you'll be the voice of our brand, resolving inquiries with empathy and professionalism while driving customer loyalty. Enjoy a collaborative environment with competitive benefits, growth opportunities, and daily recognition for your impact.
Responsibilities
- Resolve customer inquiries via phone, email, and chat within SLA targets
- Document interactions accurately in CRM systems while maintaining data integrity
- Identify upsell opportunities to enhance customer experience and revenue
- Collaborate with technical teams to resolve complex product issues
- Participate in ongoing training to master product knowledge and service protocols
- Contribute to process improvements through feedback and analytics
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional verbal/written communication and conflict resolution skills
- Ability to multitask in fast-paced digital and voice channels
- High school diploma or equivalent; college degree preferred
- Available for flexible scheduling including evenings/weekends
- Spanish fluency a plus