Job Description
Join our award-winning customer experience team at Pacific Northwest Solutions! We're seeking passionate individuals to deliver exceptional support to our growing client base in Portland and beyond. Enjoy a modern downtown workspace, comprehensive benefits, and opportunities for career advancement while making a tangible impact in our community.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with first-contact resolution focus
- Resolve billing, technical, and product-related issues using CRM and ticketing systems
- Document interactions accurately in Salesforce while maintaining 95% data quality standards
- Collaborate with technical and billing teams to escalate complex cases effectively
- Participate in weekly training sessions to master new products and service protocols
- Contribute to process improvement initiatives based on customer feedback analysis
Qualifications
- 1+ years customer service experience in high-volume contact center environment
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional problem-solving abilities with calm demeanor under pressure
- Available for flexible shifts including evenings and weekends (12pm-8pm)
- High school diploma or equivalent; college coursework preferred
- Ability to type 45+ WPM with 98% accuracy in customer data entry
- Valid Oregon driver's license for occasional off-site client meetings