Job Description
Join Austin's premier tech hub as a Customer Service Representative! We're seeking passionate individuals to deliver exceptional support experiences for our innovative clients. Enjoy a collaborative environment, competitive benefits, and opportunities for growth in one of America's most dynamic cities.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in our CRM system
- Collaborate with technical teams to resolve complex issues
- Identify upsell opportunities to enhance customer satisfaction
- Maintain performance metrics including response times and resolution rates
- Participate in ongoing training to master product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a tech environment
- Proficiency with CRM platforms (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced settings
- Basic technical troubleshooting knowledge
- Positive attitude and problem-solving mindset