Job Description
Join our award-winning customer support team at TechFlow Solutions, where we empower customers through exceptional service. We're seeking passionate individuals to become the voice of our brand in Oakland. Enjoy a collaborative environment, comprehensive benefits, and opportunities for growth within our innovative tech company. If you thrive in fast-paced settings and love solving problems, apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with empathy and efficiency
- Document interactions accurately in our CRM system while maintaining data integrity
- Collaborate with technical teams to resolve complex product issues
- Meet/exceed performance metrics including CSAT and resolution targets
- Identify opportunities to improve customer experience workflows
- Participate in ongoing product and service training programs
Qualifications
- 1+ years customer service experience in high-volume environments
- Exceptional verbal/written communication skills in English
- Proficiency with CRM software (Salesforce preferred)
- Ability to multitask and prioritize in dynamic settings
- High school diploma or equivalent; college degree a plus
- Must pass background check and pre-employment assessment
- Spanish fluency strongly preferred