Job Description
Join our award-winning team at Coastal Connect Solutions and become the voice of excellence for our valued customers! We're seeking passionate individuals to deliver exceptional support experiences right here in Virginia Beach. As a key member of our customer success team, you'll drive satisfaction through every interaction while enjoying competitive compensation, comprehensive benefits, and a vibrant workplace culture. Why work with us? We prioritize professional growth, offer flexible scheduling options, and provide industry-leading training to set you up for success. Your journey to a fulfilling career starts here!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to resolve complex product/service issues
- Identify upsell opportunities to enhance customer value and retention
- Maintain detailed knowledge of products/services through continuous training
- Meet/exceed performance metrics including CSAT and resolution rates
- Contribute to process improvements to enhance customer experience
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2C or B2B environments
- Proficiency with CRM platforms (Salesforce, Zendesk) and Microsoft Office
- Exceptional communication skills with strong active listening abilities
- Proven problem-solving aptitude with calm demeanor under pressure
- Ability to multitask effectively in fast-paced settings
- Flexibility to work evenings/weekends as needed
- Virginia Beach residency preferred (or willingness to relocate)