Job Description
Join our award-winning customer experience team in Portland! We're seeking empathetic and driven individuals to deliver exceptional support to our diverse clientele. At Nexus Solutions Group, we foster a collaborative environment where your growth matters. Enjoy competitive benefits, professional development opportunities, and the chance to make a real impact. Our downtown Portland office offers stunning city views and a vibrant culture focused on innovation and teamwork.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rates
- Document interactions accurately in CRM systems while maintaining HIPAA/GDPR compliance
- Collaborate with technical teams to troubleshoot complex product issues
- Identify upsell opportunities and cross-sell premium services
- Maintain detailed knowledge of product offerings and service protocols
- Contribute to process improvement initiatives to enhance efficiency
- Support seasonal volume peaks during peak business hours
Qualifications
- 2+ years in customer service or call center environment
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional conflict resolution and de-escalation skills
- Ability to type 40+ WPM with 98% accuracy
- Experience working with remote teams and digital communication tools
- High school diploma or equivalent; bachelor's degree preferred
- Available to work flexible shifts including weekends
- Valid Oregon driver's license (required for occasional off-site duties)