Job Description
Join Boston's premier customer experience team at Boston Innovations Group! We're seeking passionate individuals to deliver exceptional service to our diverse client base. As a key member of our support ecosystem, you'll transform customer interactions into loyalty-building moments while advancing your career in a dynamic, growth-oriented environment.
Our comprehensive benefits package includes:
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development stipend
- Flexible work arrangements
Responsibilities
- Resolve customer inquiries via phone, email, and chat with first-contact resolution excellence
- Document interactions in CRM systems with precision and attention to detail
- Collaborate with cross-functional teams to resolve complex technical issues
- Identify upsell opportunities while maintaining service quality standards
- Participate in weekly performance reviews and skill-building workshops
- Contribute to process improvement initiatives
- Maintain 95%+ customer satisfaction score
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 2+ years customer service experience in high-volume environments
- Proficiency with CRM platforms (Salesforce, Zendesk) and MS Office Suite
- Exceptional communication skills with active listening expertise
- Ability to multitask in fast-paced digital and voice channels
- Problem-solving aptitude with data-driven decision making
- Availability for flexible shifts including weekends
- Boston residency strongly preferred