Job Description
Join our award-winning customer experience team at GlobalConnect Solutions! We're seeking passionate Customer Service Representatives to deliver exceptional support to our diverse client base in Indianapolis. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your voice matters. Apply today and become part of a company that values growth, innovation, and employee well-being.
Responsibilities
- Handle high-volume inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed performance metrics including CSAT, FCR, and AHT targets
- Proactively identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in B2C/B2B environment
- Proficiency with CRM platforms (Salesforce/Zendesk) and MS Office
- Exceptional verbal/written communication and active listening skills
- Ability to navigate multiple systems simultaneously while maintaining composure
- Strong problem-solving abilities with attention to detail
- Flexibility to work evenings/weekends as needed