Job Description
Join our award-winning customer experience team at NexCare Solutions, where we're revolutionizing healthcare support through compassion and innovation. As a Customer Service Representative, you'll be the voice of our mission—delivering exceptional care to over 500,000 patients across the Mid-Atlantic region. Our Philadelphia headquarters offers a vibrant, collaborative environment with cutting-edge tools and dedicated career development paths. We pride ourselves on fostering a culture of growth, recognition, and work-life balance through flexible scheduling and comprehensive benefits including health insurance, 401(k) matching, and paid time off.
Responsibilities
- Resolve patient inquiries via phone, email, and chat with empathy and efficiency
- Maintain detailed records in our CRM system while ensuring HIPAA compliance
- Collaborate with clinical teams to address complex healthcare concerns
- Identify opportunities to improve service quality through feedback analysis
- Train new representatives on company protocols and best practices
- Meet and exceed monthly performance metrics for resolution time and satisfaction
Qualifications
- 1+ years of customer service experience in healthcare or BPO industry
- Proficiency with CRM software (Salesforce preferred) and Microsoft Office
- Exceptional verbal/written communication skills with neutral accent
- Ability to multitask in fast-paced environment with 50+ daily interactions
- Strong problem-solving skills with attention to detail
- High school diploma or equivalent; college degree preferred
- Flexible availability including evenings and weekends (12-hour shifts)