Job Description
Join our award-winning customer support team at NashTech Solutions! We're urgently seeking passionate Customer Service Representatives to deliver exceptional experiences for our growing client base. This is your chance to make an immediate impact in a dynamic, tech-forward environment where your voice matters. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in Nashville's thriving business district.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve technical issues and process orders using our proprietary CRM system
- Document interactions accurately in Salesforce while maintaining strict compliance standards
- Collaborate with technical teams to escalate complex issues and implement solutions
- Proactively identify upsell opportunities to enhance customer retention
- Participate in weekly training sessions to refine product knowledge and soft skills
Qualifications
- 1+ years of customer service experience in high-volume environments
- Proficiency with CRM platforms (Salesforce/Zendesk) and MS Office Suite
- Exceptional verbal/written communication skills with neutral accent
- Ability to multitask across multiple communication channels
- Strong problem-solving skills with analytical mindset
- Available for flexible scheduling including weekends and holidays
- High school diploma or equivalent; college degree preferred