Job Description
Join our award-winning team as a Customer Service Representative in Sacramento! We're seeking empathetic professionals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a collaborative culture focused on growth.
What We Offer:
- Health, dental, and vision insurance
- 401(k) with company matching
- Paid time off and holidays
- Professional development stipend
- Modern downtown office with flexible hours
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues
- Document interactions accurately in CRM systems
- Collaborate with support teams to escalate complex cases
- Meet performance metrics (CSAT, resolution time, FCR)
- Identify opportunities to improve customer journeys
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience
- Proficiency with Zendesk/Salesforce or similar platforms
- Strong conflict resolution and active listening skills
- Ability to multitask in fast-paced environments
- Spanish bilingual a plus
- Valid CA driver's license (occasional field visits)