Job Description
Join our award-winning customer experience team in Omaha! Omaha Connect Solutions is seeking passionate individuals to deliver exceptional support to our growing client base. We offer comprehensive training, flexible scheduling, and a collaborative environment focused on your professional growth. Enjoy competitive benefits including health insurance, 401k matching, and quarterly performance bonuses.
Why Join Us?
- Modern downtown Omaha office with free parking
- Clear career advancement pathways
- Regular team-building events and recognition programs
- Tuition reimbursement for further certifications
Responsibilities
- Handle 50-70 inbound/outbound customer calls daily with empathy and efficiency
- Resolve billing inquiries, technical issues, and service disruptions
- Document all interactions in Salesforce CRM with 100% accuracy
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed monthly KPIs for resolution time and customer satisfaction
- Contribute to process improvement initiatives
- Participate in weekly training sessions on new products and policies
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in a call center environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal communication and active listening skills
- Ability to multitask in fast-paced situations
- Basic technical troubleshooting knowledge
- Flexibility to work occasional weekends during peak seasons
- Positive attitude with problem-solving mindset