Job Description
Join ConnectHub Solutions as a Customer Service Representative and become the voice of our valued clients! We're seeking passionate individuals to deliver exceptional support experiences in our Fresno headquarters. Enjoy competitive pay, comprehensive benefits package, and opportunities for growth in a dynamic tech environment. Be part of a team that prioritizes employee development and customer satisfaction above all else.
Why ConnectHub Solutions?
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Tuition reimbursement program
- Modern downtown Fresno workspace
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve technical issues and product concerns using CRM software
- Document interactions accurately in our customer database
- Collaborate with technical teams to escalate complex issues
- Meet monthly performance metrics for response time and resolution
- Contribute to process improvement initiatives
- Maintain up-to-date knowledge of product updates
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in tech or retail
- Strong verbal/written communication skills
- Proficiency with CRM platforms (Salesforce experience a plus)
- Ability to type 40+ WPM with high accuracy
- Problem-solving mindset with attention to detail
- Flexibility to work occasional evenings/weekends
- Valid California driver's license (required for occasional off-site meetings)