Job Description
Join Oakland Connect Solutions as a Customer Service Representative and become the voice of our dynamic community! We're seeking passionate individuals to deliver exceptional support to Bay Area residents through multiple channels. Enjoy competitive pay, comprehensive benefits, and a collaborative environment where your growth is prioritized. Help us redefine customer excellence in Oakland's thriving tech hub.
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with empathy and efficiency
- Document interactions in CRM systems while maintaining 99% accuracy
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Identify process improvement opportunities through customer feedback
- Participate in quarterly training on product updates and soft skills
Qualifications
- Minimum 1 year customer service experience in high-volume environments
- Proficient in CRM platforms (Salesforce/Zendesk preferred)
- Exceptional verbal/written communication skills
- Ability to multitask across multiple digital channels
- Spanish bilingual proficiency strongly preferred
- High school diploma or equivalent required
- Passion for Oakland community values and diversity