Job Description
Join our award-winning team as a Customer Service Representative in Mesa, AZ! We're seeking passionate individuals to deliver exceptional customer experiences while supporting our growing tech solutions portfolio. Enjoy a modern workspace, competitive benefits, and career advancement opportunities in one of Arizona's most vibrant cities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve billing, technical, and account issues using CRM tools and knowledge bases
- Document interactions accurately in Salesforce while maintaining strict data privacy protocols
- Collaborate with technical teams to escalate complex issues and ensure timely resolution
- Identify upsell opportunities for premium services during customer interactions
- Participate in weekly training to master new products and service protocols
Qualifications
- High school diploma or equivalent; college degree preferred
- 2+ years experience in customer service or call center environment
- Proficiency with CRM platforms (Salesforce experience a plus)
- Exceptional problem-solving and conflict resolution skills
- Ability to work flexible shifts including evenings/weekends
- Strong typing skills (40+ WPM) and multi-tasking ability
- Spanish bilingual certification highly desirable