Job Description
Join our award-winning customer experience team at Memphis Customer Solutions Inc.! We're seeking passionate individuals to represent our brand and deliver exceptional service to our growing client base. This role offers competitive pay, comprehensive benefits, and opportunities for career advancement within our supportive Memphis-based environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve complex customer issues using our proprietary CRM system and knowledge base
- Document all interactions accurately to maintain service quality metrics
- Collaborate with cross-functional teams to ensure seamless customer journeys
- Meet/exceed performance targets including CSAT scores and resolution times
- Identify process improvement opportunities to enhance service efficiency
- Maintain comprehensive product knowledge through ongoing training modules
Qualifications
- Minimum 1 year customer service experience in high-volume contact center
- Exceptional verbal/written communication skills with Southern hospitality flair
- Proficient in CRM platforms (Salesforce/Zendesk) and MS Office Suite
- Ability to navigate multiple systems simultaneously while maintaining composure
- Strong problem-solving mindset with data-driven decision-making abilities
- High school diploma or equivalent; college degree preferred
- Flexibility to work rotating shifts including weekends/holidays