Job Description
Join our dynamic team at Innovate Solutions Group as a Customer Service Representative in Oklahoma City! We're seeking a passionate individual to deliver exceptional support experiences that build lasting relationships. In this role, you'll be the voice of our brand, resolving inquiries with empathy and efficiency while contributing to our customer satisfaction goals. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment where your growth is prioritized. If you thrive in fast-paced settings and love helping others, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve product/service issues using established protocols and CRM systems
- Document interactions accurately in Salesforce to ensure seamless handoffs
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Proactively identify opportunities to improve customer experiences
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2C or B2B environments
- Proficiency with CRM platforms (Salesforce/Zendesk)
- Strong problem-solving and conflict resolution skills
- Excellent verbal/written communication abilities
- Ability to multitask in fast-paced digital/voice channels
- Positive attitude and resilience under pressure
- US work authorization required