Job Description
Join our award-winning team at Capital Connect Solutions, where we redefine customer excellence in the heart of Washington DC. As a premier service provider to federal agencies and Fortune 500 companies, we offer a dynamic environment where your communication skills directly impact national initiatives. Enjoy competitive benefits including health insurance, 401(k) matching, and professional development programs. Our modern downtown offices feature collaborative workspaces and flexible scheduling options to support your work-life balance.
Responsibilities
- Handle 50+ daily inbound/outbound calls across multiple government and corporate clients
- Resolve complex inquiries using Salesforce CRM and proprietary case management systems
- Document all interactions with precision in compliance with federal record-keeping standards
- Collaborate with technical teams to troubleshoot escalated service issues
- Maintain 95%+ customer satisfaction metrics through personalized solutions
- Participate in quarterly training on new policy implementations and technology upgrades
Qualifications
- Minimum 2 years of professional customer service experience
- Proficiency with CRM platforms (Salesforce preferred) and Microsoft Office Suite
- Ability to obtain Public Trust clearance upon hire
- Exceptional written and verbal communication skills
- Proven problem-solving abilities with attention to regulatory compliance
- Associates degree or equivalent professional certification
- Typing speed of 40+ WPM with high accuracy