Job Description
Join our award-winning customer service team at Tulsa Solutions Group! We're seeking passionate individuals to deliver exceptional support experiences to our valued clients. As a key member of our Tulsa-based team, you'll be the voice of our brand—resolving inquiries, building relationships, and driving customer loyalty. We offer competitive compensation, comprehensive benefits, and a supportive environment where your growth is prioritized.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues, billing concerns, and product/service questions efficiently
- Document interactions accurately in CRM systems while maintaining data quality standards
- Collaborate with cross-functional teams to escalate complex issues and ensure timely resolution
- Meet/exceed performance metrics including CSAT scores, first-contact resolution, and handle times
- Contribute to process improvements by identifying recurring customer pain points
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years of customer service experience in high-volume environments
- Exceptional verbal/written communication skills with active listening abilities
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and MS Office Suite
- Strong problem-solving skills with ability to remain calm under pressure
- Flexibility to work evenings/weekends as needed (schedule discussed during interview)
- Positive attitude with genuine commitment to customer satisfaction