Job Description
We are seeking a dedicated Customer Service Representative to join our thriving team in the heart of Washington, DC. At Nexus Support Group, we don't just answer calls; we build lasting relationships with our clients. If you are a problem-solver with a passion for helping others, we want you on our team.
As a key member of our support team, you will be the voice of our brand, ensuring every customer interaction is positive, efficient, and memorable. We offer a collaborative work environment, competitive benefits, and ample opportunities for professional growth.
Why Join Us?
- Competitive hourly pay ($18.00 - $25.00)
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holiday package.
- Modern, state-of-the-art work environment in DC.
- Continuous training and career advancement programs.
Responsibilities
- Manage high-volume incoming calls, emails, and live chat inquiries with a focus on speed and accuracy.
- Resolve customer complaints and issues by identifying the root cause and implementing effective, empathetic solutions.
- Accurately document all customer interactions, account changes, and service requests within our CRM database.
- Collaborate with technical and sales teams to escalate complex issues and ensure seamless service delivery.
- Provide detailed product and service information to help customers achieve their goals.
- Stay updated on industry trends and internal policies to provide the most current support possible.
Qualifications
- High school diploma or GED required; Associate’s degree in a related field is preferred.
- Minimum of 1-2 years of experience in customer service, support, or a similar role.
- Exceptional verbal and written communication skills with a polished, professional tone.
- Proficiency in Microsoft Office Suite and the ability to learn new software quickly.
- Strong problem-solving abilities and the capacity to remain calm under pressure.
- Familiarity with CRM software (e.g., Salesforce, Zendesk) is a plus.