Job Description
Join our award-winning customer experience team in Philadelphia! We're seeking passionate individuals to deliver exceptional service while supporting our growing tech client base. Enjoy a collaborative environment with comprehensive benefits, career growth opportunities, and a commitment to work-life balance. If you thrive in dynamic settings and love helping others, this is your next career move.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ resolution rate
- Document interactions in CRM system while maintaining 100% data accuracy
- Collaborate with technical teams to troubleshoot complex issues
- Proactively identify opportunities to enhance customer satisfaction
- Meet/exceed monthly KPIs for response time and quality metrics
- Participate in quarterly training sessions to product updates
- Support cross-functional projects during peak demand periods
Qualifications
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask while maintaining attention to detail
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent; associate degree preferred
- Available to work flexible shifts including weekends
- Philadelphia residency required for local team support