Job Description
Are you looking for a rewarding career without the barrier of prior experience? Global Connect Solutions is currently hiring enthusiastic Customer Service Associates to join our dynamic team in Atlanta, Georgia. We are dedicated to providing world-class support to our clients and value fresh perspectives and a strong work ethic over technical background.
We offer a comprehensive onboarding program to help you master the role, making this the perfect opportunity for anyone ready to start their professional journey.
Why Join Us?
- Competitive Pay: $18 - $24/hour based on experience.
- Training: Full paid training provided.
- Growth: Clear pathways for internal promotion.
- Benefits: Medical, dental, and vision insurance available after 90 days.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat.
- Provide accurate information regarding products and services.
- Resolve customer complaints and issues with patience and professionalism.
- Document all interactions in our CRM system accurately.
- Collaborate with the team to improve customer satisfaction scores.
- Stay updated on product knowledge to answer questions effectively.
Qualifications
- High school diploma or GED equivalent.
- Strong verbal communication skills.
- Basic computer literacy (typing and navigating web browsers).
- A positive attitude and willingness to learn.
- Ability to work in a fast-paced environment.
- Reliable internet connection and workspace (for remote options).