Job Description
Join GlobalConnect Solutions as a Bilingual Customer Support Specialist in Newark, NJ! We're seeking enthusiastic, multilingual professionals to serve our diverse clientele. Enjoy immediate start, competitive pay, and a supportive environment welcoming international talent. Visa sponsorship available for eligible candidates.
Why Join Us?
- Start tomorrow - no long hiring delays
- Comprehensive onboarding with language support
- Career advancement opportunities
- Health benefits after 60 days
Responsibilities
- Provide exceptional customer support in English and Spanish
- Resolve technical inquiries via phone, email, and chat
- Document interactions in CRM systems
- Collaborate with global teams to resolve complex issues
- Identify process improvement opportunities
- Maintain high customer satisfaction metrics
Qualifications
- Fluent in English and Spanish (written/spoken)
- 1+ years customer service experience
- Proficient with CRM software (Salesforce preferred)
- Valid work authorization in the US
- Strong problem-solving skills
- Ability to work flexible shifts
- Associate degree or equivalent experience