Job Description
Join our award-winning international team in Memphis! GlobalConnect Solutions is seeking a dynamic Customer Service Specialist to support our diverse client base. We pride ourselves on our inclusive culture and offer comprehensive relocation support for foreign candidates. Enjoy competitive benefits, career advancement opportunities, and a vibrant work environment in America's logistics capital.
What We Offer:
- Visa sponsorship assistance (H1B, O1, TN visas)
- On-site cultural integration workshops
- Competitive salary + performance bonuses
- Health, dental, and vision insurance
- 401(k) with company matching
Responsibilities
- Provide multilingual support (English + Spanish/Chinese/French) to international clients
- Resolve technical and billing inquiries through phone, email, and chat
- Document client interactions in Salesforce CRM system
- Collaborate with global teams to ensure seamless service delivery
- Identify process improvements for cross-border customer experiences
- Maintain compliance with international data privacy regulations
Qualifications
- Bachelor's degree or equivalent work experience
- Fluency in English and at least one additional language (Spanish, Chinese, or French preferred)
- 2+ years customer service experience in multicultural environments
- Proficiency with CRM software (Salesforce experience a plus)
- Valid work authorization for US employment (visa sponsorship available)
- Strong problem-solving skills and cultural sensitivity
- Ability to work flexible hours including weekends for global support