Job Description
Ready to launch your career? Urban Solutions Inc. is hiring enthusiastic individuals for our entry-level Customer Service Specialist role in Chicago! No degree or prior experience required – we provide comprehensive training and growth opportunities. Join our dynamic team where your communication skills and positive attitude are valued over credentials. Enjoy competitive pay, benefits, and a supportive environment designed to help you succeed.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve issues efficiently using our internal knowledge base and support tools
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure seamless customer experiences
- Meet performance metrics for response time and resolution rate
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal communication and active listening skills
- Basic computer literacy and typing ability
- Positive attitude and willingness to learn
- Reliability and punctuality
- Ability to work in a fast-paced environment
- No prior customer service experience required