Job Description
Join our award-winning global team in Lincoln! We're seeking a dynamic Bilingual Customer Success Manager to bridge cultures and deliver exceptional experiences. At GlobalConnect Solutions, we celebrate diversity and provide comprehensive relocation support for international talent. Enjoy competitive benefits, visa sponsorship assistance, and a welcoming workplace where your unique perspective drives innovation.
Responsibilities
- Manage client relationships for international portfolio with multilingual communication
- Develop personalized onboarding plans for non-native English speakers
- Coordinate cross-border training programs and cultural integration workshops
- Analyze customer feedback to improve service accessibility for diverse demographics
- Collaborate with global teams to align multicultural support strategies
- Track KPIs using multilingual CRM systems and reporting tools
Qualifications
- Bachelor's degree in Business, Communications, or related field
- Fluency in English plus one additional language (Spanish/Chinese/Japanese preferred)
- 2+ years customer success or client-facing experience
- Experience working in multicultural environments
- Proficiency with CRM platforms (Salesforce/HubSpot)
- Valid US work authorization or willingness to relocate
- Strong problem-solving skills with cultural sensitivity