Job Description
Join FlexiPay Staffing Solutions and experience the freedom of weekly pay! We're seeking enthusiastic Part-Time Customer Service Specialists to join our dynamic team in Charlotte, NC. This role offers flexible scheduling with consistent weekly paychecks, perfect for students, professionals seeking supplemental income, or those transitioning careers. Enjoy a modern work environment with comprehensive training and growth opportunities. If you're passionate about delivering exceptional customer experiences and want reliable compensation without the wait, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and resolve billing discrepancies efficiently
- Update customer records in CRM systems while maintaining data accuracy
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics for call handling and customer satisfaction
- Participate in ongoing training to enhance product knowledge
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent required; college degree preferred
- 1+ years customer service experience in call center or retail environment
- Strong communication skills with clear articulation and active listening
- Proficiency with Microsoft Office Suite and CRM software
- Ability to multitask in fast-paced settings while maintaining composure
- Flexible schedule availability including evenings and weekends
- Reliable transportation to our Charlotte headquarters
- Positive attitude with problem-solving mindset