Job Description
Join our dynamic team as a Customer Service Representative and enjoy the freedom of flexible scheduling! We're seeking motivated individuals in Fort Wayne who thrive in client-facing roles without requiring a college degree. This position offers competitive compensation, comprehensive training, and the opportunity to grow your career while maintaining work-life balance. Perfect for students, parents, or anyone seeking adaptable hours.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve service issues efficiently using our proprietary CRM system
- Document interactions and maintain accurate customer records
- Collaborate with cross-functional teams to resolve complex cases
- Meet performance metrics for response time and resolution rate
- Identify upsell opportunities to enhance customer satisfaction
Qualifications
- High school diploma or equivalent (no college degree required)
- 1+ years customer service experience preferred
- Exceptional verbal and written communication skills
- Proficient in Microsoft Office Suite and CRM platforms
- Ability to work independently and manage time effectively
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings and weekends