Job Description
Are you looking for a job that values your time and expertise? Cleveland Technical Solutions is proud to offer a Weekly Pay IT Support Specialist position in Cleveland, Ohio. We are a direct-hire partner looking for reliable, skilled professionals to join our growing team immediately.
Enjoy the financial freedom of getting paid every single week. This role offers stability, comprehensive benefits, and a collaborative work environment. If you are ready to advance your career with a company that puts its employees first, apply today.
Responsibilities
- Provide Tier 2 technical support and troubleshooting for hardware, software, and network issues.
- Manage user accounts, permissions, and security access within Active Directory.
- Install, configure, and maintain workstations, printers, and mobile devices.
- Document all technical issues, resolutions, and change requests in the ticketing system.
- Collaborate with network administrators to ensure system reliability and uptime.
- Conduct regular hardware inventory audits and manage asset tagging.
Qualifications
- High school diploma or GED required; Associate’s degree in Computer Science or IT preferred.
- Minimum of 2 years of experience in IT support, Helpdesk, or a related technical field.
- Strong working knowledge of Microsoft Windows 10/11 and Office 365 suite.
- Experience with remote desktop tools (e.g., TeamViewer, LogMeIn) is a plus.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Ability to lift and move computer equipment weighing up to 40 pounds.