Job Description
Join TechFlow Solutions and experience the freedom of weekly pay while supporting innovative tech projects in the heart of San Francisco. We're seeking a skilled IT Support Specialist to provide critical technical assistance to our dynamic client base. This contract role offers immediate compensation cycles, flexible scheduling, and exposure to cutting-edge enterprise systems. Enjoy competitive hourly rates with weekly direct deposits and collaborate with a team that values your expertise. Perfect for candidates seeking consistent income without the traditional payroll delays.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Diagnose and resolve complex IT issues across Windows/macOS environments
- Implement security protocols and maintain compliance with data protection standards
- Document all troubleshooting processes and create detailed knowledge base articles
- Collaborate with cross-functional teams on system integrations and upgrades
- Train end-users on new technologies and best practices
- Monitor system performance and proactively address potential vulnerabilities
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, Exchange Online, and cloud infrastructure
- Strong diagnostic skills for hardware/software troubleshooting
- Experience with ticketing systems (ServiceNow, Jira, Zendesk)
- Excellent communication skills with technical and non-technical stakeholders
- Ability to work independently while maintaining SLA compliance
- Valid California driver's license for occasional on-site visits