Job Description
Join our inclusive team at Global Workforce Solutions Inc. and enjoy the security of weekly pay in Buffalo, NY! We're seeking dedicated Foreigner-Friendly Customer Service Specialists to deliver exceptional support to our diverse clientele. As a leader in international workforce integration, we provide comprehensive onboarding, visa sponsorship assistance, and cultural orientation programs. Our modern downtown office offers a supportive environment with flexible scheduling options and professional development opportunities. Weekly payments ensure financial stability, while our team of 50+ multilingual colleagues creates a welcoming atmosphere for newcomers. Benefits include health insurance, paid time off, and retirement plans. Apply today and start your rewarding career in Buffalo's vibrant job market!
Responsibilities
- Provide exceptional customer support via phone, email, and live chat
- Process orders, resolve inquiries, and troubleshoot technical issues
- Maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Participate in weekly performance reviews and training sessions
- Support marketing campaigns through customer feedback collection
- Adhere to company policies and data security protocols
Qualifications
- High school diploma or equivalent (international degrees accepted)
- Fluent English proficiency (written and verbal)
- 1+ years customer service or call center experience
- Basic computer literacy and CRM software knowledge
- Ability to work flexible hours including weekends
- Valid work authorization or visa sponsorship eligibility
- Strong problem-solving and conflict resolution skills
- Positive attitude with cross-cultural sensitivity