Job Description
Join our dynamic team at Tampa Bay Staffing Solutions and enjoy the flexibility of weekly pay! We're seeking motivated Customer Service Specialists to support our growing client base in the Tampa Bay area. This is an excellent opportunity for reliable individuals seeking consistent income with no waiting for bi-weekly paychecks. Our modern office environment fosters growth and recognition, with competitive hourly rates and immediate start dates available.
As a key member of our client services team, you'll deliver exceptional experiences while building valuable professional skills. We prioritize work-life balance and offer flexible scheduling options to accommodate your lifestyle. Apply today and start earning every week!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing issues and product concerns efficiently using CRM systems
- Process payments and transactions accurately while maintaining financial compliance
- Document all customer interactions in Salesforce with precise detail
- Collaborate with cross-functional teams to resolve complex service escalations
- Meet weekly performance metrics including call quality and resolution rates
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- Minimum 1 year customer service experience in fast-paced environment
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office Suite
- Strong problem-solving abilities with attention to financial accuracy
- Excellent communication skills with clear, professional phone demeanor
- Ability to work flexible shifts including evenings and weekends
- Reliable transportation to our Harbor Island location
- Positive attitude with proven teamwork orientation