Job Description
Join our award-winning team at Innovate Solutions Inc. as a Customer Service Representative in Tulsa! We're seeking passionate individuals to deliver exceptional experiences for our growing client base. Enjoy competitive pay, comprehensive benefits, and a supportive work environment in the heart of downtown Tulsa. If you thrive in dynamic settings and love helping others, this is your opportunity to shine!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for call quality and resolution times
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a call center environment
- Exceptional verbal/written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in fast-paced settings
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed