Job Description
Are you a people person with a passion for problem-solving?
Lumina Support Solutions is seeking a dynamic and empathetic Customer Service Representative to join our growing team in New Orleans, LA. In this role, you will be the friendly voice of our brand, ensuring our clients receive top-tier support and satisfaction. We value communication, patience, and a proactive attitude.
As a key member of our support team, you will handle inbound inquiries via phone, email, and chat, troubleshoot issues, and build lasting relationships with our customer base. If you are looking for a stable, rewarding career in customer service, we want to hear from you.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and live chat with a focus on first-contact resolution.
- Diagnose and resolve complex customer issues, escalating tickets to senior support or management when necessary.
- Process returns, exchanges, and refunds accurately and in a timely manner.
- Update and maintain accurate customer records within the CRM system.
- Collaborate with cross-functional teams (sales, logistics) to ensure seamless service delivery.
- Identify opportunities to upsell products and services to meet sales targets.
Qualifications
- High school diploma or GED required; associate degree or relevant certification is a plus.
- Minimum of 1-2 years of professional customer service experience preferred.
- Excellent verbal and written communication skills with a professional, friendly tone.
- Proficient in using computer systems, CRM software, and Microsoft Office Suite.
- Strong conflict resolution and de-escalation skills.
- Ability to work independently as well as part of a collaborative team.