Job Description
Join our award-winning team at Sunshine Solutions Group and enjoy the security of weekly pay! We're hiring motivated Customer Service Specialists in Miami for immediate direct-hire positions. No more waiting for bi-weekly paychecks – receive your earnings every Friday while building a rewarding career in South Florida's thriving business hub.
As a cornerstone of our client support operations, you'll work in a modern, collaborative environment with comprehensive benefits including health insurance, paid time off, and professional development opportunities. Our commitment to work-life balance and employee growth makes us Miami's top employer for financial stability.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and live chat with exceptional professionalism
- Resolve billing and account issues while maintaining 95% customer satisfaction rate
- Document all interactions in CRM systems with precision and attention to detail
- Collaborate with technical teams to troubleshoot complex service disruptions
- Meet weekly performance metrics including average handle time and resolution rates
- Participate in bi-weekly training sessions to enhance product knowledge
- Support new hire onboarding as a peer mentor
Qualifications
- Minimum 2 years customer service experience in high-volume environments
- Proficient in CRM platforms (Salesforce preferred) and Microsoft Office Suite
- Exceptional verbal and written communication skills in English
- Ability to multitask across digital and traditional channels
- Proven problem-solving abilities with empathetic approach
- Flexible availability including weekend shifts during peak seasons
- High school diploma or equivalent; associate's degree preferred
- Must pass background check and drug screening