Job Description
Join our dynamic team at FastTrack Staffing Solutions and enjoy the financial flexibility of weekly pay! We're seeking motivated Customer Service Specialists to deliver exceptional experiences for our Fortune 500 clients. This is a unique opportunity to build your career in NYC's thriving business district with consistent, on-time paychecks every Friday. Enjoy comprehensive benefits including health insurance, paid time off, and professional development programs.
Responsibilities
- Handle inbound/outbound calls and digital communications with 95+ customer satisfaction rate
- Resolve billing inquiries and technical issues using CRM systems
- Collaborate with cross-functional teams to escalate complex cases
- Maintain detailed documentation of customer interactions
- Meet/exceed monthly performance metrics (average handle time, resolution rate)
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2B environment
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional verbal/written communication skills in English
- Ability to multitask in fast-paced setting with minimal supervision
- Strong problem-solving abilities and emotional intelligence
- Valid NY work authorization and clean background check