Job Description
Join FlexPay Solutions and enjoy the financial flexibility of weekly pay! We're seeking motivated Customer Service Specialists to join our dynamic team in Seattle. As a leader in payment processing innovation, we offer competitive compensation, comprehensive benefits, and a supportive work environment where your contributions are recognized promptly.
This role is perfect for professionals seeking stability with rapid payment cycles. You'll handle client inquiries, resolve payment issues, and maintain high customer satisfaction standards. With our commitment to work-life balance and professional growth, you'll thrive in a role that values your expertise.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and chat channels
- Process payment adjustments and resolve billing discrepancies
- Maintain detailed client records in CRM systems
- Collaborate with billing teams to resolve complex payment issues
- Meet monthly performance metrics for resolution times and satisfaction scores
- Participate in ongoing product training to maintain technical proficiency
Qualifications
- Minimum 2 years customer service experience in financial services
- Proficiency with CRM software (Salesforce experience preferred)
- Strong problem-solving and conflict resolution skills
- Ability to work in a fast-paced, metrics-driven environment
- Excellent verbal and written communication abilities
- High school diploma or equivalent; college degree preferred
- Must be authorized to work in the United States