Job Description
Join a premier team in Philadelphia, PA, offering Weekly Pay and Direct Hire opportunities!
We are currently seeking a dedicated and professional Customer Service Representative to join our growing operations. If you are looking for a stable career with immediate benefits and a paycheck you can rely on every week, this is the role for you. We are a direct hire organization committed to employee retention and professional growth.
Why Join Us?
- Weekly Payroll: Get paid on time, every week, with no delays.
- Direct Hire Status: No temp agencies, no contracts—this is a permanent position.
- Comprehensive Benefits: Medical, dental, and vision insurance available after 60 days.
- Modern Environment: Work in a state-of-the-art facility in the heart of Philadelphia.
As the face of our company, you will play a critical role in ensuring our clients receive top-tier support. We value integrity, communication, and a proactive attitude.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and chat with a focus on resolution and satisfaction.
- Accurately document all customer interactions and account details into our CRM system.
- Resolve complex customer issues and escalations efficiently while maintaining a positive demeanor.
- Process orders, returns, and exchanges in accordance with company policies.
- Collaborate with the logistics and sales teams to ensure seamless service delivery.
- Identify trends in customer feedback and communicate them to management for process improvement.
Qualifications
- High School Diploma or GED required; Associate’s degree preferred.
- Minimum of 1-2 years of experience in customer service or call center operations.
- Proven ability to multi-task in a fast-paced, high-volume environment.
- Strong verbal and written communication skills with a professional phone manner.
- Proficiency in Microsoft Office Suite (Excel, Outlook, Word).
- Ability to work a flexible schedule, including occasional evenings or weekends.