Job Description
We're urgently seeking dynamic Customer Service Representatives to join our award-winning team in Louisville! As a vital part of our operations, you'll be the first point of contact for our valued clients, delivering exceptional experiences that drive loyalty and growth. This is a rare opportunity to accelerate your career with a company offering competitive compensation, comprehensive benefits, and a culture of innovation and recognition.
Why Join Us? Immediate start date, career advancement opportunities, and a supportive environment where your contributions matter.
Responsibilities
- Handle high-volume inbound/outbound calls and digital communications with professionalism and empathy
- Resolve customer inquiries, technical issues, and complaints using CRM systems
- Collaborate with cross-functional teams to implement service improvements
- Maintain detailed customer records and ensure data accuracy in Salesforce
- Meet/exceed performance metrics including CSAT scores and resolution rates
- Identify upsell opportunities and contribute to revenue growth targets
- Participate in ongoing training to master product knowledge and service protocols
Qualifications
- Minimum 2 years of customer service experience in high-volume environments
- Proficiency with CRM platforms (Salesforce preferred) and Microsoft Office Suite
- Exceptional communication skills with clear articulation and active listening
- Ability to remain calm under pressure and navigate complex customer scenarios
- High school diploma or equivalent; associate's degree preferred
- Strong problem-solving skills with attention to detail
- Availability for flexible shifts including evenings and weekends
- Valid driver's license for occasional client site visits