Job Description
Are you ready to kickstart your career with an immediate start? Horizon Support Solutions is seeking motivated, dynamic individuals to join our growing team in Chicago (North Carolina). We specialize in providing top-tier support to our clients and are looking for eager learners to help us expand our services. No prior experience is required; we provide comprehensive training to get you up to speed.
As a new member of our team, you will play a crucial role in ensuring customer satisfaction and driving business growth. We pride ourselves on a modern, collaborative work environment where your contributions are valued.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer issues and complaints with a focus on efficiency and empathy.
- Process customer orders, returns, and account information accurately.
- Collaborate with team members to identify trends and improve service processes.
- Maintain a positive and professional demeanor at all times.
- Document all customer interactions and transactions in our CRM system.
- Identify opportunities to upsell or cross-sell products based on customer needs.
Qualifications
- High school diploma or GED is required.
- Strong communication skills, both written and verbal.
- Basic computer proficiency and ability to learn new software quickly.
- Reliable internet connection and a quiet home office space.
- A positive attitude and a willingness to learn.
- Ability to work in a fast-paced, target-driven environment.
- Flexibility to work rotating shifts, including evenings and weekends.