Job Description
Apex Logistics Inc. is a premier provider of supply chain solutions, and we are currently seeking a Weekly Pay Customer Service Representative to join our dynamic team in Jacksonville, FL. We are a Direct Hire agency, meaning we are looking for permanent employees who want to build a long-term career with us.
Why Choose Apex Logistics?
- Weekly Paychecks: Get paid every week with no waiting.
- Direct Hire Status: No temp-to-hire stress. You are hired from Day 1.
- Modern Environment: Work in our state-of-the-art facility.
As a key member of our support team, you will be the face of our company, ensuring our clients receive top-tier service.
Responsibilities
- Manage high volumes of inbound and outbound customer inquiries via phone, email, and chat.
- Resolve customer complaints and issues efficiently to ensure high satisfaction rates.
- Process orders, returns, and exchanges accurately and in a timely manner.
- Maintain detailed and accurate records of all customer interactions and transactions.
- Collaborate with the logistics team to ensure seamless service delivery.
Qualifications
- High School Diploma or GED equivalent required.
- Previous experience in customer service or call center operations preferred.
- Strong verbal and written communication skills.
- Proficiency with computer systems and CRM software.
- Ability to work well in a fast-paced, team-oriented environment.