Job Description
Are you looking for weekly pay jobs in Boston, MA? Join our dynamic team at Boston Tech Solutions, where we prioritize our employees' financial well-being. We offer a competitive hourly wage with weekly payouts, ensuring you get paid on time, every time.
We are seeking a motivated and empathetic Customer Service Representative to join our growing support team. In this role, you will be the face of our company, assisting clients with inquiries and resolving issues efficiently.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer complaints and escalations to ensure high satisfaction levels.
- Process orders, returns, and exchanges accurately using our internal systems.
- Document all customer interactions and maintain detailed records in the CRM.
- Collaborate with the sales and technical teams to resolve complex issues.
- Identify opportunities to upsell products and services to existing clients.
- Maintain a high level of product knowledge to assist customers effectively.
Qualifications
- High school diploma or GED required; Associate's degree preferred.
- Previous experience in customer service or call center environments is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work flexible hours, including weekends and holidays.
- Proficiency with Microsoft Office Suite and CRM software.
- Must be eligible to work in the United States.