Job Description
Join our dynamic team at Frontier Financial Solutions and enjoy the financial freedom of weekly pay! We're seeking enthusiastic Customer Service Representatives to support our growing client base in Colorado Springs. This part-time role offers competitive hourly pay, weekly direct deposit, and a supportive work environment designed for work-life balance. Perfect for students, parents, or anyone seeking consistent income without waiting for bi-weekly pay cycles.
As a cornerstone of our client experience team, you'll handle inbound inquiries, resolve account issues, and maintain detailed records. We provide comprehensive training and flexible scheduling options, including evening and weekend shifts. Apply today and start earning every week!
Responsibilities
- Handle 30-40 inbound customer calls daily regarding account inquiries and transaction support
- Resolve customer issues using CRM tools with 90% first-contact resolution rate
- Process payment adjustments and account modifications following compliance protocols
- Document all interactions in Salesforce with accuracy and attention to detail
- Collaborate with billing team to resolve escalated issues within 24 hours
- Meet weekly performance metrics including call quality and customer satisfaction scores
- Participate in bi-weekly training sessions to update product knowledge
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service experience in call center or financial services
- Proficient with CRM software (Salesforce) and MS Office Suite
- Exceptional verbal communication with clear, professional phone demeanor
- Ability to multitask in fast-paced environment with 95% call adherence
- Strong problem-solving skills with conflict resolution techniques
- Available to work 20-25 hours weekly across flexible shifts
- Must pass background check and credit review for financial role