Job Description
Join our dynamic team at Innovate Solutions Inc. as a Part-Time Customer Service Specialist in San Jose! We're seeking passionate individuals to deliver exceptional support to our tech-savvy clients. This immediate-start role offers flexible hours and a collaborative environment where your voice matters. Help shape customer experiences while growing your career in one of California's most vibrant tech hubs.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Document interactions and maintain accurate CRM records
- Collaborate with technical teams to troubleshoot complex issues
- Identify upsell opportunities to enhance customer satisfaction
- Participate in weekly training to master product knowledge
- Monitor customer feedback trends to improve service quality
- Support cross-functional projects during peak demand periods
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years in customer service or support role
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including evenings/weekends
- Strong attention to detail and organizational abilities
- Passion for technology and customer-centric solutions
- Authorized to work in the United States immediately