Job Description
Join GlobalConnect Solutions as a Remote Part-Time Customer Support Specialist and become a vital part of our award-winning team! We're urgently hiring dedicated professionals in Wichita, KS to deliver exceptional customer experiences from home. This direct-hire position offers flexible hours (20-25 hrs/week) with competitive pay and full benefits eligibility. If you're passionate about problem-solving and thrive in remote work environments, this is your opportunity to grow with an industry leader.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, troubleshoot technical issues, and escalate complex cases
- Update CRM systems with accurate customer interaction records
- Collaborate with cross-functional teams to improve service protocols
- Meet daily KPIs for response time and resolution efficiency
- Identify upsell opportunities and contribute to revenue goals
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in remote or hybrid settings
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Strong typing skills (45+ WPM) and multitasking ability
- Excellent written and verbal communication skills
- Reliable high-speed internet and quiet home office setup
- Available for flexible shifts including evenings/weekends