Job Description
Join Coastal Support Solutions and enjoy weekly paychecks while making a difference in our vibrant Virginia Beach community! We're seeking motivated Customer Service Representatives to deliver exceptional client experiences in a fast-paced, supportive environment. No weekends required – enjoy work-life balance with weekday shifts only. Immediate openings available with comprehensive training provided. Apply today and get paid every Friday!
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat
- Resolve billing and account issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with team members to improve service quality
- Meet daily performance metrics for call handling and resolution
- Participate in ongoing product knowledge training
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 6 months+ customer service experience preferred
- Strong typing skills (40+ WPM) and computer proficiency
- Excellent verbal communication abilities
- Ability to multitask in fast-paced setting
- Reliable transportation to Virginia Beach office
- Availability for 3-4 weekday shifts (25-32 hrs/week)
- Positive attitude and problem-solving mindset